We're Here to Help
Have a question about a watch, a trade, or a service? Reach out using the form below — we’re always happy to guide you.
Frequently Asked Questions
Yes. Every timepiece and luxury accessory offered by Cloud IX Luxury is carefully inspected and authenticated. We work exclusively with trusted sources and ensure each piece meets our standards for quality, condition, and authenticity.
Yes. In addition to our curated inventory, we offer private sourcing services for clients seeking specific models or pieces. Requests are handled discreetly and fulfilled based on availability and market conditions.
When available, original boxes, papers, and accessories are included and clearly noted in each listing. If an item does not include original documentation, it will be fully disclosed.
Yes. We offer discreet consignment services for luxury timepieces and accessories. Each consignment is handled professionally, with transparent terms and a tailored strategy designed to achieve the best possible outcome.
Cloud IX Luxury operates as a private luxury boutique serving clients worldwide. All transactions are handled securely and with discretion.
Yes. We offer secure domestic and international shipping. Shipping options, costs, and delivery timelines are discussed prior to completion of each transaction.
All purchases are packaged securely and professionally to ensure safe delivery. High-value items are shipped fully insured and require signature upon delivery.
You may reach us through the contact form on our website or via our official social media channels. All inquiries are handled promptly and discreetly.
Yes. We are happy to guide clients on servicing, maintenance, and long-term care for their timepieces, including coordinating service when appropriate. All recommendations are handled with care and transparency to ensure each watch is properly supported.